Terms of Use
Last Updated: June 5, 2026
Agreement to Terms
By accessing or using the ridge-bear website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any part of these terms, you may not access our website or use our services.
Description of Services
ridge-bear provides legacy preservation services including personal letter writing facilitation, digital time capsule creation, family heritage documentation, video message recording, physical capsule assembly, and group legacy project coordination.
Our services may support memory preservation and intergenerational communication. They are not substitutes for legal advice, estate planning, psychological counseling, or medical services.
Eligibility
You must be at least eighteen years of age to use our services. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts.
User Accounts and Registration
To access certain features of our services, you may be required to provide information about yourself. You agree to provide accurate, current, and complete information and to keep this information up to date.
You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
Intellectual Property Rights
The content on this website, including text, graphics, logos, images, and software, is the property of ridge-bear or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any of our content without our express written permission.
User-Generated Content
When you create legacy content through our services, you retain ownership of that content. However, you grant us a limited license to use, store, and process this content as necessary to provide our services.
We will not share, publish, or use your personal legacy content for any purpose other than delivering the services you have requested, except as required by law or with your explicit consent.
Payment and Fees
Our services are provided for the fees specified on our website or as agreed upon in individual service contracts. All fees are in Canadian dollars unless otherwise specified.
Payment is required before or according to the payment schedule outlined in your service agreement. We accept various payment methods as specified during the booking process.
Fees are non-refundable except as specified in individual service agreements or as required by applicable consumer protection laws.
Service Delivery and Timelines
We will make reasonable efforts to deliver services within estimated timelines. However, timelines are estimates and not guarantees. Delays may occur due to factors including client responsiveness, project complexity, or circumstances beyond our control.
You agree to participate actively in the service process by providing requested information, responding to communications, and attending scheduled sessions.
Modifications and Revisions
Most services include a specified number of revisions or modifications. Additional revisions beyond those included may incur additional fees as outlined in your service agreement.
Cancellation and Termination
You may cancel services according to the terms specified in your individual service agreement. Cancellation policies vary by service type and project stage.
We reserve the right to terminate or suspend services if you violate these Terms of Use, fail to make required payments, or engage in behavior we deem harmful or inappropriate.
Data Preservation and Storage
For services involving long-term preservation, we implement measures intended to support data integrity and accessibility. However, we cannot guarantee absolute preservation against all possible technological changes, natural disasters, or unforeseen circumstances.
We recommend maintaining independent backups of important content.
Disclaimer of Warranties
Our services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the services, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that our services will be uninterrupted, error-free, or completely secure. We do not warrant specific outcomes or results from using our services.
Limitation of Liability
To the maximum extent permitted by law, ridge-bear shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your access to or use of or inability to access or use our services
- Any conduct or content of any third party on the services
- Any content obtained from the services
- Unauthorized access, use, or alteration of your content
Our total liability for any claims arising from or related to our services shall not exceed the amount you paid us for the specific service giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless ridge-bear and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our services or violation of these Terms of Use.
Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy and GDPR compliance statement. Please review these documents to understand how we collect, use, and protect your personal information.
Third-Party Links and Services
Our website may contain links to third-party websites or services that are not owned or controlled by ridge-bear. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Confidentiality
We treat all client content and communications as confidential. We will not disclose your information to third parties except as necessary to provide services, as required by law, or with your explicit consent.
We may sign additional confidentiality agreements for specific projects upon request.
Professional Conduct
We maintain professional standards in all client interactions. We expect clients to treat our staff with respect and professionalism. We reserve the right to terminate services if client behavior becomes abusive, threatening, or inappropriate.
Dispute Resolution
Any disputes arising from these Terms of Use or our services shall be resolved through good faith negotiation. If negotiation fails, disputes shall be subject to binding arbitration in accordance with the rules of the British Columbia Arbitration Association.
You and ridge-bear agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law provisions.
Severability
If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect.
Entire Agreement
These Terms of Use, together with our Privacy Policy and any individual service agreements, constitute the entire agreement between you and ridge-bear regarding our services.
Changes to Terms
We reserve the right to modify these Terms of Use at any time. We will notify you of material changes by posting the updated terms on our website with a new "Last Updated" date.
Your continued use of our services after such changes constitutes acceptance of the updated terms.
Contact Information
If you have questions about these Terms of Use, please contact us:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.