Get in Touch
Whether you're ready to begin or still considering what's right for you, we're here to answer questions and provide guidance.
Contact Information
Address
287 Heritage Avenue
Suite 14
Victoria, BC V8W 2H5
Canada
Working Hours
Monday – Friday: 9:00 AM – 5:30 PM PST
Saturday: 10:00 AM – 3:00 PM PST
Sunday: Closed
Send Us a Message
Use the form below to reach out. We respond to all inquiries within two business days. If you're contacting us about a specific service, let us know which one interests you.
What to Expect
After you contact us, we'll respond with an email confirming receipt and proposing times for an initial conversation. This conversation is free and doesn't commit you to anything.
We use this first discussion to understand what you're hoping to achieve and whether our services align with your needs. If they don't, we'll tell you honestly and point you toward better resources if we know of any.
If it seems like a good fit, we'll outline next steps, provide a detailed scope of work, and answer any questions about process, timeline, or cost.
"Every meaningful project starts with a conversation. We're here to listen."
Location and Accessibility
We're based in Victoria, British Columbia, but we work with clients across Canada. Most of our facilitation happens remotely via video calls, though we can arrange in-person sessions for clients in the Greater Victoria area.
For family heritage projects requiring interviews with multiple people in different locations, we coordinate travel as needed and include those costs transparently in project quotes.
Frequently Asked Questions
How long does the process take?
It varies. Personal legacy letters typically require three to four weeks. Family heritage documentation can take three to four months. We work at the pace that suits your schedule and the depth of the project.
Can I make changes after the project is complete?
Yes. Many people want to add material years later or update existing content. We offer amendment services for all completed projects.
How do you ensure long-term preservation?
We use archival-grade materials for physical items and redundant digital storage with scheduled integrity checks for digital projects. We also provide guidance on independent backup methods you can implement yourself.
Is my information kept confidential?
Absolutely. We sign confidentiality agreements for all projects. Your content is yours. We don't share it, excerpt it for promotional purposes, or discuss it with anyone outside our team without explicit permission.
What if I'm not sure what I want to say?
That's normal. Most people aren't sure at the start. Our facilitation process is designed to help you discover what matters most through structured conversation. You don't need to have it figured out before you begin.
We look forward to hearing from you.